Justice Journee Privacy Policy

Effective July 6, 2021

Justice Journee (“We”) knows you care about your privacy and the protection of your personal information. We also know it is our responsibility to be clear about how we protect your information. This Privacy Policy explains the types of personal information we collect,  how we collect, use, maintain, protect, and share this information. This Privacy Policy also tells you about the rights and choices you may have when it comes to your personal information.

Some of what we say in our Privacy Policy is required by law and may at times seem long and complicated but, we’ve tried to make our Privacy Policy easy to understand and provide examples where possible. If you have any questions or concerns, please contact us at info@justicejournee.org.

You can review this Privacy Policy anytime. If you still have questions, you can contact us for more information. Justice Journee doesn’t sell and has never sold your location data when you use our Justice Journee service.

The following definitions are applicable to this policy:

Demographic: Information like gender, age, income, race/ethnicity, and zip code.

Grantors: A person or institution that makes a grant or conveyance to Justice Journee.

Justice Journee products, services, networks and platforms: This includes the Justice Journee-branded products and other services. Justice Journee services that link to this Privacy Policy include:  Process server, notary, courier, proofreading, organization of documents, in-court support and mock-depositions. 

Identifies you: We may share de-identified or aggregate information that in no way identifies you with third parties when those third parties commit to not re-identify that information or share it with others who may attempt to do so, including academic and other research.

Interest: Information that indicates your interest in things like sports, travel, or cooking.

Measurement and analytics reports for us and others: We and service providers who work on our behalf may combine and use data from our business records – including account information, video activity data, and other data usage, data from third parties to create measurement and analytics reports. These reports are de-identified or aggregated and do not contain any information that personally identifies you.

We use these reports for many of the purposes described in the Privacy Policy such as improving the services, creating and delivering more personalized advertising on behalf of Justice Journee and other third parties, determining whether and how an advertiser’s messages are viewed, and analyzing the effectiveness of certain advertisements on the Justice Journee Services and other platforms and services. We also use these reports to work with academic or research groups, other uses that help us develop and fund improvements in services and infrastructure. We may share these reports with programmers, advertisers, or others. 

Mobile apps: If you are using a mobile device to access our Services, we may need to know the location of your mobile device or other device in which you are using or accessing our services, website, and/or social networks for certain functionality. We will request your consent to collect and use precise geolocation information before we do so. 

Partners: Person or institution who is engaged in the same activities as Justice Journee.

Personal Identifying Information (PII):  Identifiers such as Name, alias, postal address, unique personal identifier, online identifier, Internet protocol, address, email address, account name, driver’s license number, passport number, or other similar identifiers. Any information that is linked or reasonably linkable to you or your household.

Photographs: We may take a picture of you at an event for advertising or business use. If you would like us to not use your image please submit your request along with the event date, time, location, your name, and photo to: info@justicejournee.org.

Purchase: Information from ours or public records.

Respond to your requests: In order to provide better customer service we keep track of when you contacted us. What service is required and what is the best way to get in contact with you.

Social Networks: If you interact with our Services on a device through which you also interact with social networks or if you interact with us through a social media function such as a plugin (for example, a Facebook “like” button) then you may be permitting us to have on-going access to some information from your social network profile , such as your name, email address, your friend list, photo, age, gender, location, birthday, social networking ID, current city, the people/sites you follow and so forth. If you don’t want a social network to collect the information about you as described above or you don’t want a social network to share it with us and other third parties, please review the privacy settings and instructions of the applicable social network before you interact with our Services.

Subscribers: Person who has opted into receiving communications from Justice Journee.

Tailor our services: We collect data from third parties to better understand your interests and provide personalized offers.

Third parties: Third parties are other companies that collect or maintain information about you and share it with us such as other nonprofit or community organizations who share information when you sign up for service.

To help us authenticate you: Some of our services can only be provided in certain geographic areas and require us to verify  you are physically located at your service address in order to use the service or access information.

Users: Any person who performs any task or action on JusticeJournee.org

Video selection and viewing activity: When you use the services we provide we know what video selection you made in order to deliver it to you. When you access content from third-party applications we will only know those video selections when you have allowed the sharing of this information.

WHEN THE PRIVACY POLICY APPLIES

This Privacy Policy applies to the information we collect when you use Justice Journee-branded products, services, networks, and platforms, including our websites and mobile apps. We’ll refer to these as our “Services” in this Privacy Policy. It also applies to the information we collect about you from third parties. This Privacy Policy does not apply to non-Justice Journee products, services, websites, and mobile applications that you may access or use through Justice Journee platforms or services.

Because this Privacy Policy describes the privacy practices for all of our Services, some parts may not apply to you. For example, if you are not a member of Justice Journee we will not collect member information.

Some services may have additional privacy practices that may be described to you in different ways. To the extent there is an overlap between this privacy policy and a service-specific privacy policy. The service-specific policy or agreement will be specific to that particular service.

This Policy does not apply to the non-Justice Journee products, services, websites, and mobile applications that you may use through the Justice Journee platforms. For example, if you access a link to news or other services through Justice Journee the privacy policy for that website will apply.

THE PERSONAL INFORMATION WE COLLECT AND HOW WE COLLECT IT

To provide our services we may collect your personal information. This can include information that does not personally identify you — such as device numbers, IP addresses, and account numbers. It may also include information that does personally identify you, such as your name, address, and telephone number. We call any information that identifies you “Personal Identifiable Information” or “PII.”

If you allow others to use your Justice Journee accounts or services, we will also collect personal information about those individuals. If you use our services through someone else’s account, we will collect information about you but it may not identify who you are to us. We may also collect information about you from third parties.

We collect this information to provide our services, communicate with you, respond to your requests, and to tailor our services to best meet your needs and interests. In order to provide better customer service, we keep track of when you contacted us, order history, what the required service was and what is the best way to get in contact with you.

What We Collect

  1. Account Information – Information we use to identify who you are and/or to provide or maintain your account and services which may include account and case numbers. 
  2. Analytics and Inferences – Information related to your household, account, or your use of our service and our predictions about what you might like or not like.
  3. Billing Information – Information including your financial transactions that are available on your billing statements and other payment receipts. Credit Card information when signing up for recurring payments.
  4. Contact Information – Information such as your full name, email, and telephone number that we use to stay in contact with you.
  5. Demographic and Interest Information – Information we are required to provide to our grantors such as income, race, ethnicity, and zip code. This information is shared without names or full addresses. 
  6. Service Activity Information – Information associated with your use of our Services

In some cases, California requires that we use different names to describe the categories of information that we collect. California Residents

The California Consumer Privacy Act of 2018 (“CCPA”) provides California residents with rights to receive certain disclosures regarding the collection, use, and sharing of “Personal Information,” as well as rights to access, delete, and restrict the sale of certain Personal Information we collect about them. You or your authorized agent may submit a request to exercise these rights by emailing info@justicejournee.org.

The CCPA defines “Personal Information” to mean “information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked  directly or indirectly with a particular consumer or household.” If you are a California resident, you have a right not to receive discriminatory treatment for the exercise of the privacy rights conferred by the CCPA.

Residents of the State of California also have the right to request information regarding third parties to whom the company has disclosed certain categories of personal information during the preceding year for the third parties’ direct marketing purposes under California’s “Shine the Light” law (Cal. Civ. Code §1798.83). Personal information under this California law means “any information that when it was disclosed identified, described or was able to be associated with an individual.” We do not disclose this type of personal information to third parties for their own purposes and we permit you to opt out of any disclosures of non-identifiable personal information. However, if you are a California resident and would like to inquire further please email info@justicejournee.org.

Additional categories of information listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))

A name, signature, Social Security number, physical characteristics or description, address, telephone number, driver’s license number or state identification card number, education, employment, bank account number, credit/debit card number or any other financial information. Some personal information included in this category may overlap with other categories

Protected classification characteristics under California or federal law: Age (40 years or older), national origin, marital status, gender, veteran or military status

California residents have the right to request that we disclose what personal information we collect, use, and sell, as well as the right to request that we delete certain personal information that we have collected from you. To start this process, email info@justicejournee.org

How We Collect Personal Information

We collect personal information about you in several ways.

  1. Directly from you when you create an account, email, call, donate, attend events and/or request services, such as:
    1. Contact information which may include your name, mailing address, email address and telephone number.
    2. Login credentials for our services such as your username and password;
    3. Biometric information such as audio recordings for voiceprints and facial scans that we create in the identity verification process;
    4. Customer communications records including records of calls and chats;
    5. Information that you provide when interacting with us on our social media pages, message boards, and other forums, including your username, profile pictures, and comments, as well as information you publicly share about us;
    6. Photographs or images of your property;
    7. Payment information such as your credit/debit card or other financial account information;
    8. Your driver’s license number, state identification cards, or other forms of identification;
    9. Legal documents such as documentation of the authority to act on behalf of another person;
  2. When you use or interact with our Services, such as:
    1. Documents, evidence and files needed to provide services;
    2. Geolocation information on where you are at a specific point in time based on your service address to help us authenticate you for certain services on our platform;
    3. IP addresses, device identifiers, and network equipment addresses when devices connect to our Services;
    4. Device and user activity information, including what you search and how long you use our websites and applications, and other technologies;
    5. Justice Journee searches and network traffic activity when you use our Services;
    6. Geolocation information that indicates where your device is at a specific point in time when you use JusticeJournee.org or enable that function in our mobile apps, or as uploaded on social media;
    7. General location information, such as the city or ZIP Code that correlates with the location of a WiFi service access point or with the license of your device IP address when you use JusticeJournee.org;
    8. Video and audio recordings (if you have turned these features on) when you use Justice Journee.org attend a meeting or event;
    9. Search History;
    10. Event Attendance.
  3. From third parties, such as:
    1. identity verification, fraud prevention, and similar services
    2. Government entities that offer public records
    3. Consumer data providers that offer demographic, interest, purchase, and other data that we use to tailor our marketing and communications to your interest;
    4. Providers of third-party apps that you use on devices or services governed by this privacy policy;
    5. Social networks and other publicly available data, like Facebook;
    6. Online advertising companies who may share information about the marketing and advertisements you have seen or clicked on;
    7. Geolocation data, precise physical location or movements in our systems when you use or interact with services that collect this information  such as, Justice Journee or the Justice Journee apps, websites, and/or Pss Pro.

We do not knowingly allow others to collect personally identifiable information about your online activities over time and across third-party websites when you use our online Services.

HOW AND WHEN WE USE INFORMATION, INCLUDING FOR MARKETING AND ADVERTISING

We use the information we collect to provide our services and communications with you. We also use it to improve our services, develop new products and services, give recommendations, deliver personalized marketing and advertising for our own and others’ products and services, investigate theft and other illegal activities, report to our partners, funders, grantors as well as to ensure a secure online environment.

We may combine information across our systems, platforms, and databases. This includes combining information we receive from third parties and information about your use of our services. We may also combine information about your use of one service with information we get from your use of another service.

Examples of how we use your information are:

  1. To Provide the services
    1. Set up your account and account management;
    2. Service delivery;
    3. Bill and invoice;
    4. Authenticate access to your account, including identity verification;
    5. Management of the network and devices supporting our service,  our systems, other maintenance and operations;
    6. Provide technical support;
  2. To Communicate with You
    1. Respond to your questions;
    2. Personalize communications;
    3. Send you service-related announcements and surveys;
  3. To Understand Your Use of and Make Improvements to our services
    1. Understand the use of our existing services;
    2. Identify and develop new products and services;
    3. Create measurement and analytics reports for us and others;
      1. We and service providers who work on our behalf may combine and use data from our business records – including account information, video activity data, and other usage data – with data from third parties to create measurement and analytics reports. These reports are de-identified or aggregated and do not contain any information that personally identifies you.
      2. We use these reports for many of the purposes described in the Privacy Policy, such as for improving the services, creating and delivering more personalized advertising on behalf of Justice Journee and other third parties, determining whether and how an advertiser’s messages are viewed,  analyzing the effectiveness of certain advertisements on the Justice Journee Services and other platforms and services. We also use these reports to work with academic or research groups, and for other uses that help us develop and fund improvements in services and infrastructure. We may share these reports with programmers, advertisers or others. 
    4. Directly from you when you provide it to us such as when you create an account;
    5. From our systems when we generate the information and assign it to you, such as your account number or your IP address;
    6. From third parties;
  4. To Provide Recommendations and Deliver Relevant Advertising
    1. Market the Services;
    2. Recommend movies or television shows to you;
    3. Let you know which products and services we think may be of interest to you;
    4. Help third-party advertisers and programmers deliver more relevant advertising on our services and other services and platforms;
    5. To investigate theft or other Illegal activities, to ensure a secure online environment and to protect health and safety;
    6. Detect any unauthorized use or abuse of the services;
    7. Protect our customers from fraudulent, abusive, or unlawful use of the services;
    8. Protect our rights, our personnel, and our property;
    9. Comply with applicable law;
    10. To protect the health and safety of our customers, employees, contractors and/or the general public;

WHEN AND WITH WHOM WE SHARE INFORMATION

We do not sell,  have never sold information that identifies who you are to anyone. 

We share personal information with others when it’s needed to provide you with our services including  grantors and partners. We also share personal information with others:

  1. When you direct us to do so including,  authorization of other users on your account;
  2. When required by law or to respond to legal process; and
  3. To protect our property or rights or the safety of our employees, our customers, or other individuals.

If we share your personal information with other companies for their own marketing and advertising activities we will first get your consent. This may be through opt-in or opt-out settings depending on the type of personal information shared.

We may also share personal information that does not identify you with third parties for their own marketing and advertising purposes. Which you can opt out of. This mainly occurs when you interact with our websites and mobile applications that contain third-party cookies or other advertising trackers.

Account Owners and Other Authorized Users

We may share information about a client’s account and use of a service to the primary account owner following appropriate authentication. The primary account owner may also allow others to see information on the account.

Service Providers

To provide and support the services we sometimes use other companies as service providers to transmit, collect, process or store information for us. We require these service providers to treat the information we share with them as confidential and to use it only for providing their services to us. These include:

  1. Billing and collection providers such as, payment processors and organizations that assist us in assessing your credit and payment status;
  2. Accounting, auditing, and tax providers;
  3. Insurance providers;
  4. Professional service providers such as,  firms that provide consultative services, assist with improving our programming, provide legal services, or supply project-based resources and assistance;
  5. Analytics services  including entities that analyze traffic to and on our websites, analyze how our services are used and assist with identifying and communicating with potential clients;
  6. Marketing, advertising, and sales entities that assist us in creating and executing marketing, advertising, sales programs including order application processing,  printing, mailing and electronic communications services;
  7. Security providers such as, entities that assist with security incident verification and response, service notifications, fraud prevention, identity verification, management and authentication;
  8. Information technology providers, such as entities that assist with website design, hosting,  maintenance, data, software storage and network operations;
  9. Customer service support, including services related to  phone calls centers, technical support, and repair services;

Third Parties

We do not sell, have never sold information that personally identifies who you are to anyone. Although permitted by federal law, we do not disclose your name and address to non-governmental entities such as charities or businesses for their own marketing purposes.

Sometimes, you may ask us to share information that personally identifies you with another company. In that instance, we will make sure you give us clear direction about what you want us to share and with whom before we share that information.

For example, when you are signing up for a third-party service through our website or app, you may ask us to share contact information to help you register or log on. Or if you were interested in a product you saw advertised on television and wanted to share your contact information so that the product provider could send you more information we might present that option to you.

Other sharing with third parties can include:

  1. Social Media Companies – You may interact with parts of our services that cause information to be published to your social networks. For example, you may click on a Facebook “like” button, which publishes to your Facebook account that you “like” one of our services. On those parts of our websites with social network functionality, a social network may be able to collect information about you. For example, if a page contains a Facebook “like” button, Facebook may be able to collect data about your visit to that page even if you don’t click on the “like” button. To control this sharing of information, please review the privacy policy of the relevant social network and/or sign out of it before you use our services.
  2. Online Advertising Partners – We may use cookies or other technology to deliver personalized advertising to you when you visit other websites, including advertising based on the products and services you viewed on our services. We also allow our partners, including advertisers and service providers, to use cookies and similar tracking technologies when you use our Services. 
  3. Audience Measurement and Analytics Companies – We work with business partners to help us measure and analyze how our customers are using our services. For video, this includes assessing which programs are most popular, how many people watch a program to its conclusion, whether people are watching advertisements and what programming and video content we will carry on the services. It also includes determining how our customers prefer to view certain kinds of programming when they use our services such as, whether they like to watch certain programs live or if they prefer to view them on demand, on mobile devices or online. Our business partners may compile this information into reports with aggregated and anonymous statistics that are then made commercially available.
  4. Third-Party Apps and Partners – When you use a third-party app through the services, you are directing us to share certain information with the provider of the app including but not limited to information needed to offer the features of the app and play the selected content. When using third-party apps, you are interacting with the third-party app directly and their privacy policies and terms of service apply. 
  5. Potential Purchasers of our Business – If we enter into a potential or actual merger, acquisition, or sale of all or a portion of our assets then information about you and your subscription will in most cases, be shared or transferred as part of the transaction. This includes information that personally identifies you. If this Policy will be changed as a result of such a transaction, you should refer below under “Changes to this Privacy Policy.”
  6. Government Entities When Required by Law or To Protect Justice Journee and others – There are times when we may be required by law to disclose information about you to third parties. This may happen with or without your consent and with or without notice. In compliance with the terms of valid legal process such as a subpoena, court order or search warrant. If you donate money or time we are required to report this information to the IRS. We are usually prohibited from notifying you of any such disclosures by the terms of the legal process. A non-governmental entity such as a civil litigant can seek information that personally identifies you or your use of the Justice Journee Services only pursuant to a court order and we are required by the Cable Act to notify you of such court order. If Justice Journee is required to give information that personally identifies you to a private third party in response to a civil court order for these or other services, we will notify you prior to making such disclosure unless legally prohibited from doing so. We may also disclose information that personally identifies you as permitted by law and with or without your consent when it is necessary to protect our clients, employees, or property; in emergency situations; or to enforce our rights under our terms of service and policies.
  7. Grantors and Partners – As a nonprofit, we receive donations from grantors and/or partners who are supporting our work. These grantors or partners want to know the community they are helping as well as ensuring appropriate use of funds. Therefore we may share anonymized PII with our grantors and partners.

HOW WE PROTECT YOUR INFORMATION

We follow industry-standard practices to secure the information we collect to prevent unauthorized access, use or disclosure of any personal information we collect and maintain.

These security practices include technical, administrative and physical safeguards which may vary depending on the type and sensitivity of the information. Although we take the responsibility of safeguarding your personal information seriously, no security measures are 100% effective and we cannot guarantee that these practices will prevent every unauthorized attempt to access, use, or disclose your information. Justice Journee also takes additional steps to increase the security and reliability of customer communications. We along with our service providers, use software and hardware tools to help prevent and block “spam” emails, viruses, spyware and other harmful or unwanted communications and programs from being sent and received through or on account of Justice Journee, justicejournee.org, and Justice Journee Services. To help protect you and the Services against these harmful or unwanted communications and programs, these tools may automatically scan your emails, file attachments, other files and communications. We do not use these tools for marketing or advertising.

HOW LONG WE KEEP YOUR INFORMATION

We keep your personal information for different lengths of time depending on the type of information and the business and legal requirements. For example, if you are a client, we keep information that personally identifies you as long as you subscribe to one or more of our services. If you no longer subscribe to a service, we still may need that information for business and legal requirements, such as to protect against fraud, calculate taxes, or respond to legal requests. Other information is deleted automatically after a set period of time often set by law, unless we are legally required to hold it longer, such as for pending litigation. We destroy, de-identify or anonymize the information when it is no longer needed in identifiable form.

THE CHOICES YOU HAVE TO CONTROL OUR USE OF PERSONAL INFORMATION

By using our services, website and/or attending events, you agree to the use of your personal information.

HOW TO ACCESS AND CORRECT THE INFORMATION IN OUR RECORDS

Part of our commitment to transparency includes giving our clients access to the personally identifiable information we have about them. If you subscribe to Justice Journee Services, you have the ability to see and correct your personally identifiable information through contacting us via email at info@justicejournee.org

If you are a California resident, you may have additional rights described in the “Special Information Regarding California Residents’ Privacy Rights” section of this Privacy Policy.

For all requests, please give us a reasonable period of time to locate if necessary, to prepare the information for review and to arrange an appointment during regular business hours. You will need to have proper identification and will only be able to see the personally identifiable information in your account and no other account.

If you make a written request for a copy of your Justice Journee personal information or file, we will provide you with the relevant information we have by mailing it to your account address or to any person authorized by you if we reasonably believe the request is valid. However, subscribers and users to our Justice Journee Services should be aware that we generally do not provide them with records of any inbound or outbound calls or other records that we do not furnish in the ordinary course of business (for example, as part of a bill) or which are available only from our archives, without valid legal process such as a court order. In addition, we cannot correct any errors on client names, addresses, or telephone numbers appearing or omitted from our or vendors’ directory lists until the next available publication of those directory lists. Further, we may have no control over information appearing in the directory lists or directory assistance services of directory publishers or directory assistance providers that are not owned by us.

Justice Journee reserves the right to charge you for the reasonable cost of retrieving and photocopying any information or documents that you request where permitted by law.

To access your personal information, we will require you to verify your identity before we can act on your request. If you are a current client or still have access to your Justice Journee account, you will be required to authenticate through your Justice Journee account. If you do not have an account with us, you will be required to provide an email address and mobile phone number to start the verification process. You may also be required to provide a qualified government-issued photo identification. If you are asking for access on behalf of someone else, we will require verification of your identity, as well as proof of authorization by the individual whose personal information you wish to access.

There may be information we will not return in response to your access request, such as information that would affect the privacy of others or interfere with legal requirements. Similarly, there may be reasons why we cannot comply with your deletion request such as, the need to keep your personal information to provide you service or to fulfill a legal obligation.

YOUR RIGHTS AND OUR LIMITATIONS UNDER FEDERAL LAWS

The Sarbanes-Oxley Act of 2002 forbids document destruction after government inquiry as a criminal offense for business, organizations, nonprofits and individuals. The act also requires publicly traded companies to retain documents dealing with insider dealings indefinitely. It also requires companies operating as federal contractors to mirror the record retention policies of the federal government.

Information is stored for up to seven years.

Collection and Use of Personal Information

The general section of this Privacy Policy describes the types of personal information we collect, how we collect and how we use it in categories that are easy to understand. The CCPA requires us to disclose the personal information we have collected about consumers in the past 12 months in the following categories. Some of the categories include very different types of information within the same category. As a result, how we use and how long we keep the information within each category will vary, and not all types of information within the same category will be used for all the purposes listed.

Right to Information Regarding Participation in Data Sharing for Financial Incentives

We may run promotions from time to time and ask you to share personal information with us in exchange for discounts. For example, we may offer a one-time discount if consumers sign up for our email marketing list. We will always give you clear notices about these types of programs when you sign up and participation is always voluntary. If you change your mind, you will always be able to opt out and if you don’t participate, you will still be able to use our services.

How to Submit a Request of Get Answers About our Privacy Policy

You or your authorized agent may submit a request to exercise your rights by:

  1. Emailing us at: info@justicejournee.org

Be sure to include your name and address, your Justice Journee account number, and a daytime telephone number where we can reach you.

SPECIAL INFORMATION REGARDING MAINE RESIDENTS’ PRIVACY RIGHTS

Maine’s Broadband Internet Access Service Customer Privacy Act generally prohibits providers (“Providers”) from using, disclosing, selling or permitting access to “customer personal information” i without a customer’s express, affirmative consent, which may be revoked at any time.

However, no consent is required for the collection, retention, use, disclosure, or sale or access to customer personal information when such activities are required to:

  1. Provide the service from which such information is derived or for the services necessary to the provision of such service;
  2. Advertise or market the provider’s communications-related services to the client;
  3. Comply with a lawful court order;
  4.  Initiate, render, bill for and collect payment for broadband Internet access service;
  5. Protect users of the provider’s or other providers’ services from fraudulent, abusive or unlawful use of or subscription to such services; or
  6. Provide geolocation information concerning the client:

CHANGES TO THIS PRIVACY POLICY

We may change at any time to this Privacy Policy over time as our business needs and those of our clients change. If we make material changes to this Privacy Policy that increase our rights to use personal information that we have previously collected about you, we will notify you through written, electronic, or other means so that you can make any necessary decisions about your ongoing use of our services.

HOW TO CONTACT US WITH QUESTIONS ABOUT THIS PRIVACY POLICY

Send Us a Message: info@JusticeJournee.org.