Frequently Asked Questions

Justice Journee requires a signer to have valid government issued identification such as a current driver’s license, state or military ID, or passport. A social security card, credit card, or marriage license do not constitute positive identification. Proper identification should be a picture ID with a signature, physical description, and expiration date. A credit card with a picture does not meet all of those criteria, nor do the other choices.

No, the signer must personally appear before the notary public.

No, Justice Journee process servers, notaries, couriers, proofreaders, organizers, or others are not allowed to give legal advice which includes, but is not limited to correcting documents, serving documents,  and/or choosing the type of notarization. 

No, Justice Journee will not provide any documents to complete the requested service. All documents pertaining to requested services, to include affidavits of service, must be supplied by the person requesting our services.  

If you do not have all the documents required to complete your requested services, please wait to request services until you have all documents. We take appropriate actions based on your request for our services. By requesting our services, you certify that you have provided all necessary documents and release Justice Journee and/or its providers of all liability for any incorrect paperwork. If you did not provide all required documents, please send an email with your request number, name, date of request, and additional documents to: info@justicejournee.org. Additional charges may apply.

No, You should either have the blanks filled in or crossed out. A document with blanks in it invites the content of the document to be changed after it’s signed which is a liability for a notary public.

We’re so excited to hear you are a fellow justice seeker! We need people to do process serving, proofreading, organization, notaries, and attorneys for our legal clinics. Please fill out our interest form and we will be in touch very soon.

Please contact us within 72 hours of receiving or signing up if you are not happy with our services. Once we know what the problem is, we will let you know how we can help.

We use Google Docs for our proofreading service. We provide suggestions that are most easily viewed when the receiver has a Google Account. You will be asked to provide your Google Account before any service requiring a Google Account is paid. 

You must have JavaScript and cookies enabled on your computer in order for our shopping cart and account section to work correctly. To enable JavaScript on your computer, go here. You can also try using a different browser or clearing your cookies and cache. If the issue persists, please contact us at info@justicejournee.org.

As long as our drivers can safely pick up the item, without risk of injury, we can pick up and deliver it for you.

We only deliver legal documents or evidence that pertains to legal actions. Items over 30lbs will not be accepted. 

All our services include free pick-up if within the $35 zone. Those outside this zone are charged based on the zip code for pickup and delivery. 

Our standard service is delivery by close of business. If you require your package to be delivered sooner, you can opt for Timed-Delivery Services such as a Pre-10:00am and Pre 12:00pm delivery. We also offer a premium Saturday delivery service for parcels that are collected on Friday.

We are here to help everyday individuals on their journey’s to justice. We hope that by working together, more people will receive the justice promised to all. We use proceeds from our services to provide more services. 

No, we want anyone and everyone to use our services. We aim to help those faced with navigating the justice system without an attorney through our services. So the more people that use our services, the more people we can help with those same services. No need to wait, get started today!

No, we currently pickup and deliver items only in the Denver Metro area.

Yes, we want a signature for any deliveries to be made. When this is not possible the package might be left with a neighbor or at a safe place outside at the driver’s discretion. A picture will be uploaded for confirmation. You can also add notes to the Instructions field as to where you would like your package delivered if no one is at home.

Claims must be submitted to Justice Journey within 24 hours from the date of delivery.

A consignment that has sustained internal damage with no external signs of damage is due to poor internal packaging. No claims of this nature are accepted. However if the consignments external package is damaged then the receiver will have to sign for the consignment as damaged.

The courier will arrive to collect your shipments(s) between 9:00am and 5:30pm on the working-day you selected for collection. On rare occasions, the collection can occur before 9:00am and upto 6:00pm as well. Some of our Courier Services allow you to request a smaller pickup window at the time of booking. We also offer certain Courier Services whereby we are normally able to provide a 1-hour pickup window on the morning of collection. Please contact us for more details.

 

Yes, if the address where delivery is to be made is a court clerk located in the Denver Metro Area, we will file the document with the clerk and send an electronic copy of proof of filing. Our Process Server services do not include filing the document with the court clerk. If you would like us to file a document with the clerk, it must be added as a separate service request after service was completed. 

All of our services include electronic copies of documents upon completion. We will send electronic proof within 72 hours of completion. We maintain hard copies of affidavits and proof of service for 30 days. If the actual hard copy is requested within the 30 days of completion, we will send the hard copy to address provided within 72 hours. The requestor assumes all liability for lost or destroyed documents sent via USPS or requested after 30 days.  

No, Justice Journee services are available for legal documents and persons in court. We do not handle any medical specimens, equipment, or samples.  

We do everything we can to complete service in legally sufficient manners. We will attempt service upto four times per request for service. If we are unable to complete service, we will note specifics about each attempt on the affidavit of non-service, including the date and time, vehicles, and contact with neighbors. 

While we do everything we can to complete service, even sometimes serving in the courthouse, sometimes service is not completed on the first request. We recommend reviewing the affidavit of non-service for reasons as to why service was not completed. Sometimes surveillance or a skip trace can provide more or new information that can be used to complete service.

Justice Journee is open for everyone. We use Google translator to provide our services in any language available on Google Translate. Please feel free to contact us with any questions and/or concerns in your preferred language and we will do our best to provide you with answers.

No, we require documents for any of our services to be uploaded through our website when requesting and paying for services. If it is impossible for you to upload the documents, please reach out to us to see if alternate arrangements are available. Please note: We do not promise to make alternate arrangements, we will try our best to, but cannot make any guarantee outside of our normal practices and policies. 

An Affidavit of Service, also called a Proof of Service, is a signed document provided to you by your process server once documents have been successfully served. The Proof of Service states when, where, and who was served. An Affidavit of Due Diligence may be provided if the person to be served cannot be located.

Law or court order often requires service to be made in a certain time period. We require at least 14 days to complete 4 attempts. If you do not have 14 days,  we recommend selecting our RUSH services when checking out to ensure your item is served on time. Get started here.

We serve papers between 6am and 10pm everyday, Federal holidays excluded.

We will only attempt a maximum of 2 addresses for the same defendant, only if the addresses are in the same zip code. If there are multiple addresses for the same defendant, each address requesting service will need its own service request. 

No, if there are two defendants at the same address, where service can be completed at the same time, we will charge for one service. In order for the service for the second defendant to not be charged, each defendant should have their own service request and the requests must be submitted on the same order with the exact same address for each request. We will charge you for the second request and refund the difference if service was able to be completed at the same time. 

Yes, we offer scholarships for our services. Our scholarships not only provide access to our curated pro se content and examples exclusive for members only, our memberships come with free process service, notary services, and more for one full year! Feel out our application for a scholarship now. We look forward to hearing from you.

We provide scholarships on a first-come first serve basis. Scholarships require the following:

  1. Applicant must have a current case which they are representing themselves in a Colorado court;
  2. Applicant must be considered low income;
  3. Applicants authorizes us to use their name, image, and testimonial;
  4. Fill out the application.